Terms & Conditions
Last updated: 24 August 2026
BlissConnect is a counselling service operated by HappyHues Ventures. In these terms, “we”, “us” and “our” mean HappyHues Ventures, and “you” means the person booking a session.
What you are booking
- A 30-minute counselling session, held on Zoom.
- ₹499 per session.
- Sessions run Monday to Friday, 9:30 AM to 1:30 PM IST. The last session of the day starts at 1:00 PM.
- You can book up to 7 days ahead, and up to 2 hours before a session starts.
- Your joining link is sent to you by SMS before the session.
Sessions are recorded
Sessions are recorded for quality assurance. You are told this before booking and must agree to it in order to book. Recordings are held in India and are kept until you ask us to delete them. Our Privacy Policy explains this in full.
If you would rather not be recorded, please contact us before booking.
Payment
Your slot is held as soon as you book. Payment is made afterwards by UPI, using the link or QR code shown on your confirmation, and quoting the reference given to you.
Because we do not use a payment gateway, payments are matched by hand. If you have paid and not heard from us, please get in touch with your reference.
Please pay before your session. We may not be able to hold a session that has not been paid for.
Changing or cancelling
- You can cancel or move your session up to 24 hours before it starts, at no charge. If you have already paid, we will refund you in full.
- Cancelling less than 24 hours before means the session is charged for, because the slot can rarely be filled at short notice.
- If you do not attend and have not told us, the session is charged for.
- If we cancel or move your session, you may take another slot or have a full refund, whichever you prefer.
To cancel or rearrange, contact us with your reference. Refunds are made to the account you paid from, usually within 7 working days.
What this service is and is not
Counselling is a conversation intended to support your wellbeing. It is not a medical diagnosis, not a prescription, and not a substitute for treatment by a doctor or psychiatrist. Your counsellor may suggest you seek other help, and we would encourage you to follow that advice.
Please see the notice at the top of this page about emergencies.
Confidentiality
What you discuss stays between you and your counsellor, and is handled as described in our Privacy Policy. The exception is where there is a serious risk of harm to you or someone else, or where the law requires disclosure.
Using the site properly
Please book only for yourself, using a mobile number you control, and do not make bookings you do not intend to keep. We may decline or cancel bookings that appear to be made in bad faith.
Complaints
If something has gone wrong, please tell us through the contact form, choosing “Complaint or grievance”. You will get a reference, and we will come back to you.
Changes to these terms
We may update these terms. The version that applies to your session is the one published when you booked. The date at the top shows when this page last changed.