Frequently Asked Questions
Booking
How do I book?
Go to book a session, enter your mobile number, and we will text you a 4-digit code. Enter it, choose a date and time, and confirm. The whole thing takes about a minute.
Why do you need my mobile number?
It is how we confirm it is really you, and how we send your booking confirmation and joining link. We do not use it for marketing.
My code has not arrived.
Give it a moment — it is an SMS and can take a little while. After 90 seconds you can tap Resend code. If you mistyped your number, use Change number to go back. If it still does not arrive, tell us and we will help.
When are sessions available?
Monday to Friday, 9:30 AM to 1:30 PM IST, in 30-minute sessions. The last session starts at 1:00 PM. You can book up to a week ahead, and up to 2 hours before a session starts.
The session
How does the session happen?
It is a 30-minute video session on Zoom. We send your joining link by SMS before the session — you do not need to arrange anything yourself.
Are sessions recorded?
Yes. Sessions are recorded for quality assurance, and you are asked to agree to this before you book. Recordings are kept in India, seen only by your counsellor and those reviewing session quality, and kept until you ask us to delete them. Our Privacy Policy sets this out in full.
If you would rather not be recorded, talk to us before booking.
Is what I say confidential?
Yes, other than where there is a serious risk of harm to you or someone else, or where the law requires us to disclose something. See our Terms & Conditions.
Can you help in an emergency?
No. BlissConnect is not a crisis service and we cannot respond urgently. If you or someone else is in immediate danger, call 112, or Tele-MANAS on 14416 — free, and available at any hour.
Payment
What does it cost, and how do I pay?
₹499 for a 30-minute session. Your slot is held as soon as you book, and you pay afterwards by UPI — tap the button on your phone, or scan the QR code shown on the confirmation screen.
Why does my UPI app say “HappyHues Ventures”?
Because that is the company that runs BlissConnect, and the bank account is in the company’s name. You are in the right place. The confirmation screen shows the same name next to the UPI ID so you can check the two match before you pay.
What is the reference for?
We do not use a payment gateway, so we match payments by hand. The reference is how we recognise yours. Please include it when you pay, and quote it if you write to us.
I have paid but heard nothing.
Payments are checked by a person, so it is not instant. Send us your reference and we will confirm.
Changes and cancellations
Can I cancel or move my session?
Yes — up to 24 hours before, at no charge, with a full refund if you have already paid. Go to My sessions, sign in with the number you booked with, and cancel or move it yourself. Less than 24 hours before, the session is charged for, as the slot can rarely be filled at short notice — please contact us with your reference.
What if you cancel?
You can take another slot or have a full refund, whichever you prefer.
Your information
What do you keep about me?
Your mobile number, your appointment times, your payment reference, and your session recordings. Nothing else — no address, no medical history, and never your card or bank details.
How do I have my data deleted?
Use the contact form and choose “Request to delete my data”. We will delete your bookings and recordings. You will be given a reference so you can follow it up.
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