Privacy Policy
Last updated: 24 August 2026
BlissConnect provides online counselling sessions, and is operated by HappyHues Ventures, which is responsible for the personal information described here. This page explains what we hold about you, why, who else can see it, and how to have it deleted.
What we collect
We deliberately collect very little. To book a session we need:
- Your mobile number — used to send you a one-time code, to confirm your booking, and to contact you about your session.
- The date and time you booked, and whether the session was completed, rescheduled or cancelled.
- A payment reference and amount, so we can match your UPI payment to your booking.
- Your agreement to the session being recorded, and when you gave it.
If you write to us through our contact form, we also keep your message and whatever name, email address or phone number you give us, so that we can reply.
We do not ask for your address, date of birth, medical history or identity documents, and we never see your card or bank details — UPI payments go directly from your bank to ours.
Session recordings
Sessions are held on Zoom and are recorded for quality assurance. You are told this before you book and must agree to it in order to book, and we keep a record of that agreement.
- Recordings are stored in India.
- They are used to review and improve the quality of our counselling. They are not used for marketing, not shared with advertisers, and not sold.
- Access is limited to your counsellor and anyone directly involved in reviewing session quality.
- We keep recordings until you ask us to delete them — see Your rights below.
If you would prefer not to be recorded, please contact us before booking so we can discuss it.
Why we hold it
To verify it is really you booking, to hold your appointment, to remind and contact you about it, to reconcile your payment, to deliver and quality-check the session, and to respond when you write to us. We do not use your information for advertising, and we do not profile you.
Who else sees it
Running the service means a small number of other companies handle some of your data:
| Who | What they see | Why |
|---|---|---|
| Our SMS provider | Your mobile number and the text of the message | To send your one-time code and booking confirmation |
| Zoom | The session itself and its recording | To hold and record the session |
| Google (Gmail) | Your appointment time, mobile number and payment reference | The booking notification sent to your counsellor |
| MongoDB Atlas | Your booking record | Our database |
| DigitalOcean | Data passing through our server, hosted in Bangalore | Our hosting |
| Your bank and ours | Your UPI payment and its reference | To take payment |
We do not sell your information, and we do not share it with anyone else except where the law requires it.
How long we keep it
We keep your bookings and your session recordings until you ask us to delete them. There is no account to close — we identify you by your mobile number — so deletion is something you request and we carry out by hand.
Two things clear themselves automatically:
- One-time codes are deleted 5 minutes after they are sent.
- The short-lived token that authorises a booking expires after 15 minutes.
Your rights
You can ask us to:
- Show you what we hold about you.
- Correct anything that is wrong.
- Delete your bookings and your session recordings.
To do any of these, use our contact form and choose “Request to delete my data”. You will be given a reference so you can follow it up. We handle these by hand, so please allow a few working days.
Complaints
If you are unhappy with how we have handled your information, please tell us through the contact form, choosing “Complaint or grievance”. We will look into it and come back to you. If you remain unsatisfied, you may escalate to the Data Protection Board of India.
Keeping it safe
The site is served over HTTPS. Access to booking records is limited to your counsellor and protected by a password. We deliberately hold as little as we can, which is the simplest protection of all.
Changes
If we change how we handle your information we will update this page and the date at the top. If the change is significant, we will tell you.